This week I had a customer locked in his 4th floor apartment. He had a double deadbolt, and the cam for the inside lock had broke (old schlage). This guy was locked in his own apartment, talk about a fire hazard.
I passed him a phillips screwdriver under the door and began to walk him through removing the dead bolt. After he had unscrewed the two main bolts I used a flat-head to retract the bolt, and open the door… He responded by telling me I could have told him how to do that over the phone. I reminded him that in order to feed my family I have to charge money. I charged him a service call and was on my way.
If you don’t need help don’t ask for it I suppose…He told me he would fix the deadbolt on his own. Good luck finding that tail piece at the hardware store buddy.